As the Pandemic affected regions in different ways, we adjusted our response to meet local needs in consultation with our partners and funders. Prioritising local needs meant that how we are responded might look different from one service to another.
In line with physical distancing recommendations, many staff worked remotely, including providing support over the phone and using video platforms. While this meant an adjustment to how we usually deliver support, we are maintained regular contact with the people we support and continued to be flexible in providing services.
Where services were required to deliver face-to-face support, we continued to practice physical distancing and good hygiene ensuring the safety and wellbeing of the people who use our services and our staff.
While adjusting to the uncertainty of these times was challenging, the openness, trust and resilience we see every day demonstrated the strength of being connected. It was vital to look after ourselves and others and promote a sense of community.
We know that keeping connected while practising physical distancing was critical to maintaining wellbeing. We encouraged everyone to reach out to friends, family, and any other supports by phone, email, video or social media to remain connected, and continue to do so.
We will continue to monitor the situation and our responses to the Pandemic will reflect any local situation. While we adjusted, our priority remained the wellbeing of the people we support, our staff and the communities where we work.