The Identity Tool project came about following the Welcoming in Project, where service users told us that it is important to have the opportunity to talk to staff about different parts of their identity such as culture, gender and sexuality and how these relate to experiences of wellbeing.
Neami service users and staff participated in a workshop to learn more about co-design and the design process used to develop the Identity Tool. During the workshop, participants explored the identity and values of Neami from both staff and consumer perspectives.
This exploration helped to understand how the Identity Tool might complement current practice and the way we engage with service users.
Following the workshop, the Monash University Design Team facilitated two focus groups to test some prototypes they had developed. One focus group took place in Brisbane at the Neami Living and Learning Centre in November and the other at East Victoria Park in WA in December 2019. Participants included a mix of Neami staff from varying roles and local Neami service users.
With the tool to be completed in and implemented across services in 2021, we are keen to learn from the process and evaluate what was useful and where we can improve. Through our organisational-wide sharing of information and outcomes, we will take what we have learnt to the future co-design of new initiatives, services and organisational processes.