Improving Mental Health
and Wellbeing

2019-20 Overview

Tom Dalton, CEO Neami National
“How our teams adapted is remarkable -  as is the way the sector came together and kept important conversations going - sharing what was and wasn’t working. We learnt a great deal about Neami, we’ve ensured that lived experience, co-design and data-informed decisions remain at the forefront of Neami’s work.”
Tom Dalton
CEO Neami National
Tony Nippard, Chair Neami National
“Neami and Me Well have learnt that we can maintain our support in a crisis and keep focused on the outcomes for individuals. Throughout we have continued to deliver on our vision of full citizenship for all people living with mental health issues in Australian society.”
Tony Nippard
Chair Neami National

Chair and CEO message

Board of Directors

The Board of Directors have an overriding responsibility to ensure that Neami is appropriately managed for the benefit of all stakeholders.
Board of Directors ↓
Board of Directors ↑
Tony Nippard, Chair Neami National
Tony Nippard
Chair Neami National

Tony became a Board member in 2014. He is an experienced company director and has previously occupied senior positions in the Victorian public service. Tony is a Senior Consultant at Thoughtpost Governance.

Brad Wynter
Chair Me Well
BAPsych, MBA, CertIV Mgt, GAICD

Brad has been a member of the Board since 2011 and Deputy Chair since December 2016. He was appointed as Me Well Chair in April 2019 and remains the Neami Deputy Chair. He is currently the CEO of Infestation Tracking Systems Pty Ltd. Prior to this, he was Organisation Improvement Manager and Smart City Innovator at the City of Whittlesea for 18 years, and Deputy Director Citizen Access and Transformation in the State Government for one year. Brad is also on the advisory board of the technology start-up called Human Centred Innovations.

Graeme Doidge
BA, DipAppSci, DipBus, Cert IV T&E, RPN

Graeme was elected to the Board in 2011. He is a Clinical Community Service Manager for St Vincent's Hospital Melbourne where he has worked for the past 11 years.  Graeme also has 26 years' experience in Clinical, Policy and Service Development roles in the Mental Health Sector.

Sonia Law
BA, LLB(Hons), PGradDipTESL, DipEd, GAICD

Sonia was elected to the Board in 2012 and elected Chair of the Neami Board in December 2016. Sonia has been a lawyer since 2000. She is currently the Manager of the Mental Health and Disability Advocacy Program at Victoria Legal Aid. Prior to this, she was Corporate Counsel at Forensicare for seven years.

Fiona Louise Nicholls
BA Welfare Studies, MHCHSS, GAICD

Fiona was elected to the Board in 2016. She has 31 years' Commonwealth Government experience in health and social welfare policy and administration, including nine years in the Senior Executive Service focussing on quality and accountability in aged care and mental health services.

Lorraine Powell
CertIV MH (Peer Work), GAICD

Lorraine was elected to the Board in 2014. She has 17 years of experience as a consumer representative and consultant at local, state and national levels. Lorraine is an experienced clinical governance reviewer and the Western Australia Consumer Representative on the National Mental Health Consumer and Carer Forum (NMHCCF) and was appointed the Consumer Co-Chair in 2018. She is also a member of the National Register of Mental Health Consumer and Carer Representatives with Mental Health Australia.

Jacinta Carboon

Jacinta was appointed to the Board in February 2019. She is the General Manager, Partner Support at Bayley House. Jacinta is also currently a Non-Executive Director for Melbourne Market Authority and Women's Information Referral Exchange. She has over 30 years' corporate experience, with a strong background in strategy, business development, high level relationship management, sales and marketing.

Silvio Pontonio
BA(Hons), BSW, MASc

Silvio was appointed to the Board in February 2019. He is a principal at Health Nexus Group, and is an experienced health executive, advisor and strategist in the health and not for profit sectors.

Ruth Faulkner
BSci (Hons), CA, GAICD, MIMC

Ruth was appointed to the Board in March 2017. She is a Partner at Conus Business Consultancy Services. Ruth is a Chartered Accountant and has over 20 years' experience working in governance, finance, audit and risk in the not-for-profit, government and commercial sectors.

James Meares
BEng(Chem), GAICD

James was appointed to the Board in February 2019. He has an executive background leading major multinational industrial and service corporations, operating throughout Asia Pacific. He has also held Board positions in health, superannuation, the FMCG industry, and child & family service organisations; as well as corporate entities throughout Asia. He is currently Chair of TRY Australia and Member of the Synod Risk Management Committee of the Uniting Church of Victoria and Tasmania.

Financial position


Source of income

Percentage of funding
State Governments
Primary Health Networks
Commonwealth Government - NDIS
Neami Group Consolidated Financial Statements 2019-2020
Download the Consolidated Financial Statements

An organisation fit to meet our purpose

By creating a safe, inclusive and robust workplace, we are better placed to adapt to future changes.


Percentage of Staff
Service delivery
Office and administration


Percentage of Staff
Identify as female
Identify as Aboriginal or Torres Strait Islander
Speak a language other than English


Percentage of Staff
Identify a lived experience of mental health challenges and recovery
Identify as a carer
Work in a lived-experience role
Have clinical qualifications

A range of support

More than 9000 people received support from Neami and Me Well across six key domains.
Service category
Category description
Percentage of funding
Community based mental health support
Flexible, community-based support to help increase independence and build skills, including in self-advocacy
Housing and homelessness
Outreach and ‘wrap-around’ support to prevent homelessness and sustain long-term housing
Recovery-oriented clinical mental health services
Counselling and therapy to reduce distress and develop skills and strategies to live a meaningful life
Support to navigate the NDIS and get the most out of NDIS funding
Suicide prevention
Comprehensive individual after-care support and community-focused suicide prevention services
Specialist community supports
Targeted to support people to improve their health, build connections and make positive changes

Our Services

We delivered support to individuals and communities around the country.
States ↓
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New South Wales

This last year has seen Neami broaden relationships with partners and funders to deliver responsive and critical services in the context of the emerging Covid-19 pandemic.
Peter Gianfrancesco
New South Wales State Manger


We are taking what we learned during the pandemic to look at  service delivery from new angles. We will build on our strengths in making any changes and continue to deliver meaningful impact for Queensland communities.”
Karen Thomas
Queensland State Manger

South Australia

Our team has stepped up throughout this challenging year to ensure people receive continuous personalised and safe support.  This year, more than ever our team’s creative, constructive, consumer-centric and “can do” attitude has risen to the fore in the delivery of services and in reforming the mental health and homelessness sectors.
Kim Holmes
South Australia State Manager


Teams demonstrated amazing resilience and put in a massive collaborative effort in their response to the COVID-19 pandemic. Services offered continuity of support to consumers, albeit in a changed format.
Glen Tobias
Victorian State Manger

Western Australia

How our WA team embraced the changes in senior leadership this year and have worked to maintain services and provide reassurance to consumers and their families in response to COVID-19 has been inspiring.
Nicole Jolly
Western Australia State Manger

Me Well

The adaptability of participants of the NDIS throughout the year has been reflected in the resilience of staff to provide high-quality support. We have shared and grown to help people navigate the NDIS and ensuring the people we work with get the best services possible.
Tom Baxter
CEO Me Well
We looked at the context of support to understand what matters and how to provide the right support at the right time.
Understanding what matters