Improving Mental Health
and Wellbeing

Deciding what to do

Improving health, wellbeing and social equity.
Through flexible, person-centred programs, we provide services to address unmet needs and build a pathway to full citizenship.

We target interventions to meet people's unique needs and make a meaningful impact.

Meet Basic Needs

Access to housing, safety and enough of the essentials are the first step to recovery.
30% of the 991 people engaged by Step-Link following COVID were sleeping rough
STEP-Link supported people experiencing homelessness in response to COVID-19 to address immediate needs and access long-term housing.

Reduce distress

A shared care approach continued to result in decreases in distress.
79% of people leaving Step-Up Step-Down services reported a reduction in distress.
Step-Up Step-Down services offered a recovery-based alternative to hospital in collaboration with local clinical services.

Manage daily life

Connecting people with local support helped people manage their day-to-day life.
10,182 people called to connect with local mental health services in northern Queensland
Connect to Wellbeing provides streamlined access to mental health and suicide prevention support across northern Queensland.

Improve health and wellbeing

Good physical health provides a significant component of overall health and wellbeing.
95% of Active8 participants reported progress towards their physical-health goals
Active8 helped people identify and work towards physical-health goals, enhance health literacy and improve engagement with health services.

Participate in meaningful activity

Activities such as employment, study, social and creative pursuits build confidence and support social inclusion.
39 South Australian artists were supported to submit work across 3 exhibitions.
The Digits art group offered support to develop art skills, connect with the community, collaborate with others to build capacity.

Continuity of support during COVID-19

Neami services adapted while continuing to offer support in response to the Pandemic.

As the Pandemic affected regions in different ways, we adjusted our response to meet local needs in consultation with our partners and funders. Prioritising local needs meant that how we are responded might look different from one service to another.

In line with physical distancing recommendations, many staff worked remotely, including providing support over the phone and using video platforms. While this meant an adjustment to how we usually deliver support, we are maintained regular contact with the people we support and continued to be flexible in providing services.

Where services were required to deliver face-to-face support, we continued to practice physical distancing and good hygiene ensuring the safety and wellbeing of the people who use our services and our staff.

While adjusting to the uncertainty of these times was challenging, the openness, trust and resilience we see every day demonstrated the strength of being connected. It was vital to look after ourselves and others and promote a sense of community.

We know that keeping connected while practising physical distancing was critical to maintaining wellbeing. We encouraged everyone to reach out to friends, family, and any other supports by phone, email, video or social media to remain connected, and continue to do so.

We will continue to monitor the situation and our responses to the Pandemic will reflect any local situation. While we adjusted, our priority remained the wellbeing of the people we support, our staff and the communities where we work.

“The time we had here [in lockdown] was depressing. If you can call me, I can talk to you about what's happening. At least we can exchange ideas which gives hope, a release from depression.”
Me Well NDIS Participant
We focus on what each person identifies as important and what helps to live a meaningful life, connected to their community.
Making connections