The shift to working remotely, as was required this year, was an opportunity to reassess the entirety of how Neami, through its subsidiary Me Well, can best deliver NDIS funded services.
Despite the disruptions of the pandemic, we maintained our connectedness with people who use Me Well services. We adapted to using technology to complete our day-to-day work of supporting people to understand their NDIS plans and find the right support for their needs. Through the challenges of isolation and uncertainty, we are proud to continue to ensure that supports are working together to help achieve the recovery goals of each NDIS participant.
On top of this, we made the most of the talent within Me Well to review and refresh how we operate and how we can be most effective in the NDIS environment. Taking a front-line-driven approach, we found that staff were keen to help refine our service offering by bringing their experience about what works for people and what does not support great consumer experiences. This led to greater ownership of Me Well's role in the Neami group.
As part of Neami National, we had great success working with, and leveraging the capacity of available expertise to help us shape the business to be sustainable, efficient and most of all, effective in achieving outcomes for NDIS participants. We found that we could develop stronger, trusted relationships across the business, allowing us to collaborate as we evolve to meet the ever-changing NDIS landscape. Built on the shared values of all staff within the Neami Group, we found that this year, the place of Me Well in the group became clear and well supported.
The collaboration did not stop at the door of Neami. We contributed to the NDIS Support Coordination Review and shared our findings across the sector. We know that by working together and sharing our knowledge, the community support sector can better advocate for an NDIS that works well and meets the needs of people with a psychosocial disability.
While we welcome the acknowledgment of recovery as a critical aspect of a participant's journey, we see that there is still much work to do on the introduction of Psychosocial Recovery Coaching. We are committed to Support Coordination as our area of expertise, and the vital place it holds in supporting participants under the NDIS. We will continue to advocate for Recovery Coaching as an addition to existing psychosocial supports, rather than an alternative to Support Coordination.
We are looking to the future with optimism, knowing that we have achieved a lot under trying circumstances, ensuring Me Well is a viable and sustainable choice for NDIS participants with a psychosocial disability around the country. The foundation of our success will be bringing together the resources of the broader group, the expertise of our front-line staff and the community support sector. We are confident we can help people to navigate the NDIS and continue to offer each participant value and quality as they continue on their individual recovery journeys.